Yours, Mine & Ours
In this lesson, Ida Bergeron talks about how we can help our care receivers discover their feelings, and in the process, discover how to cope with our own feelings.
Class Series: Stephen Ministry Training
The Art of Listening
In this lesson, Seth Hammond discusses the importance of active listening and giving reflective responses.
Process vs. Results in Caregiving
In this lesson, Ida Bergeron describes the importance of helping people process their answers instead of giving them a solution. Jenny Karraker, a Stephen Minister, also describes her experience as a Stephen Minister at UPC.
Assertiveness: Relating Gently & Firmly Part 1
In this lesson, Seth Hammond defines what is means to be assertive and describes three ways in which we are not assertive: passive, aggressive and passive aggressive.
Assertiveness: Relating Gently & Firmly Part 2
In this lesson, Seth Hammond continues his discussion on assertivness: how to relate firmly and gently.
Maintaining Boundaries
In this lesson, Seth Hammond discusses how to maintain proper boundaries in caregiving.
Crisis Theory & Practice
In this lesson, Seth Hammond discusses crisis theory and practice: danger vs. opportunity.